Frequently Asked Questions
Everything you need to know about your Collegium experience.
Where are Collegium products manufactured?
All our footwear and apparel are handcrafted in Italy using premium, ethically sourced leathers and materials to ensure the highest standards of quality.
How long does shipping take?
Standard domestic orders are processed within 2-3 business days and typically arrive within 5-7 business days. International shipping times vary by location.
What is your return policy?
We offer a 14-day return window for all unworn items in their original packaging. Please note that limited edition drops may be subject to final sale terms.
How do I determine my correct size?
Our sneakers generally run true to size. We recommend checking the specific size guide located on each product page for detailed measurements and conversion charts.
Can I cancel or modify my order after it is placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is confirmed, we are unable to make modifications or cancellations.
Do you restock sold-out items?
Most of our collections are released in limited quantities. While we occasionally restock core essentials, we recommend signing up for our newsletter to receive notifications on future drops.